Refund & Cancellation Policy

This Refund & Cancellation Policy explains how refunds and cancellations are handled for Menu Nova services. Please read this policy carefully before subscribing to any Menu Nova plan or service.

Menu Nova services are generally non-refundable after activation. Once a Menu Nova service (such as a QR menu, digital menu setup, or monthly hosting) is activated for a restaurant, the corresponding service charge is deemed used for that period.

You may cancel your Menu Nova service at any time by contacting us in writing.

• Cancellation may prevent future renewal or charges where applicable.
• Cancellation does not automatically refund an already activated or used service period.
• Any outstanding charges for an already used service period remain payable.

Refunds required by applicable law will be handled according to that applicable law. Nothing in this policy overrides your statutory rights.

Menu Nova may approve an individual refund at its discretion in certain situations — for example, an accidental duplicate charge or a service that could not be reasonably delivered. Requests will be reviewed on a case-by-case basis.

To request a cancellation or a discretionary refund, please email us at support.menunova@gmail.com from the email address associated with your Menu Nova account. Include your restaurant name and a brief reason for the request so we can review it quickly.

Menu Nova reserves the right to update, modify, or revise this Refund & Cancellation Policy from time to time when necessary. The updated version will be published on the Menu Nova website with a revised "Last Updated" date. Where required by applicable law, Menu Nova will provide appropriate notice of material changes.